Privacy & Legal

Privacy Policy

Effective: May 10th, 2019

Plena Global Holdings Inc. and its subsidiaries and affiliates (collectively “Plena Global”, “We”, or “Our”) are committed to respecting your privacy.

This Privacy Policy explains what information we collect during your visit to our website www.plena.global, how we may use it, how we protect it and your rights regarding data privacy.

What is personal data?

Personal data is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

What personal data do we collect and why?

We collect personal data including name, address, phone number, e-mail address and/or any other information that might potentially identify you, as follows:

• If you send us a question or other communication using the contact form on this website or one of the email addresses specified as contact points, we use that information to respond to your request.

We use aggregated data collected through our website for statistical purposes to help us to understand the use of our website and how we can improve it.

We use a website analytics service to track the use of the website using cookies. This service involves the collection and use of the IP (internet protocol) address of your computer or device. For more information see our cookie policy. The IP address will only be used to identify you in exceptional circumstances, such as for legal proceedings or criminal investigations.

The legal basis for the collection and use of your personal data is Plena Global’s legitimate interest in having a corporate website which allows users to send queries and other communications.

With whom do we share your personal data

If you send us a request through this website, we may share it internally or with our affiliates or subsidiaries, to collect information required to respond to your request.

We work with third-party service providers who help us to collect and process personal data and/or provide other services such as technical support or data hosting. These service providers may have access to your personal data in order to provide the services. In such cases, we ensure that appropriate safeguards are in place to protect your personal data

How long do we store your personal data?

We store your personal data for as long as required to fulfill the purposes outlined in this privacy policy, unless a longer or shorter retention period is required or permitted by law.

What are your rights regarding your personal data?

You are entitled at any time to access your personal data that we have. To the extent legally permissible, you can request that your data be deleted, that errors be corrected or that processing of your personal data be restricted. You can also object to our processing your personal data.

If you would like to exercise your rights, please contact us as described in the section “How to contact us” below.

Links to other sites

We may provide links to other websites, however, we cannot guarantee the standards or privacy policies of the websites to which we link. We are not responsible for the content of any website which is not owned by Plena Global.

Personal data of children

This website is intended for adult use only, i.e. anyone 19 years of age or older. We do not knowingly collect personal data from anyone under the age of 19 through this website. We assume that any person who provides their personal data through this website is 19 years of age or older. If you would like to contact us about personal data that your child (under 19 years old) may have provided without your consent, please see the “How to contact us” section below. If we learn that we have collected any personal data from a child under the age of 19, we will take steps to delete such information promptly.

Updates to this privacy policy

We may periodically update this privacy policy. In this case, we will post updated versions on this page of our website. If we make significant changes to our Privacy Policy, we will display a prominent notice of the change on this website so that users are aware of the change. A revised Privacy Policy will apply only to personal data collected after its effective date.

How to contact us

Please contact us if you have any questions, comments, or concerns about this privacy policy or if you wish to exercise your privacy rights to your personal data.

Plena Global Holdings Inc.
300 – 1001 Wharf St.
Victoria, BC
V8W 1T6

Attention: Privacy Officer

(This is the “Controller” of the personal data)

Tel: +1-800-601-5627
Email: privacy@plena.global

Terms of Use

Effective: May 10, 2019

1. Acceptance of Terms

By using or visiting this website (the “Website”) operated by Plena Global Holdings Inc. or any of its subsidiaries and affiliates (collectively, “Plena Global,” “We” or “Our”) you agree to these terms and conditions. Plena Global may, in its discretion, revise these Terms in advance by posting revised version of these Terms on the Website. You will be bound by such revised Terms by continuing to use or visit the Website after they are posted on the Website.

2. Plena Global Website

These Terms apply to all users of the Website, including users who contribute content to the Website. The Website may contain links to third party websites that are not owned or controlled by Plena Global. The links to the third-party websites are provided for your convenience, and the inclusion of the links does not imply approval or endorsement of the third-party websites by Plena Global. Plena Global has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites.

3. Ownership of Website Content

As between you and Plena Global, Plena Global owns all intellectual property rights, including without limitation copyright and trade-mark rights, in all materials on or comprising the Website (“Content”), including, without limitation, all written, audio visual or other materials and graphical elements on the Website, but excluding User Content (defined below). Plena Global grants you a limited license to use the Content solely for your personal use. You must obtain Plena Global’s prior, written permission for any other use, such as for any commercial purpose whatsoever.

4. User Content; Privacy

You may be able to post or upload (in designated areas of the Website) written content or other content (collectively "User Content") to the Website.

You are solely responsible for your own User Content and the consequences of posting or publishing it. By uploading or posting User Content to the Website, you automatically grant Plena Global a worldwide, non-exclusive, royalty free, license to use, reproduce, modify, translate into different languages or formats, and publish such User Content on the Website for the purpose of sharing the User Content with users and visitors of the Website and to promote the Website. You represent and warrant that you own or have the rights to use and license Plena Global to use the User Content in the manner contemplated by the Website and these Terms.
By accessing and/or using the Website, you may provide us with personal information as described in our Privacy Policy. You acknowledge that you have read and understood our Privacy Policy, which governs the collection, use, storage and disclosure of such personal information.

6. DISCLAIMER
YOUR USE OF THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK. THE WEBSITE AND CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. PLENA GLOBAL DOES NOT WARRANT THAT THE WEBSITE OR CONTENT CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WITHOUT LIMITING THE FOREGOING, PLENA GLOBAL DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE, THE ABILITY TO USE, OR THE RESULT OF USE OF THE CONTENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. THE CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. PLENA GLOBAL MAY MAKE CHANGES OR IMPROVEMENTS TO THE CONTENT OR THE WEBSITE AT ANY TIME. PLENA GLOBAL MAKES NO WARRANTIES THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.
7. LIMITATION OF LIABILITY
PLENA GLOBAL, ITS EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES, OR DAMAGES RESULTING FROM ANY (I) ERRORS OR OMISSIONS IN CONTENT, (II) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR COMPUTER NETWORK AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, OR (V) FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL THEORY GIVING RISE TO THE DAMAGES, AND EVEN IF PLENA GLOBAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
YOU SPECIFICALLY ACKNOWLEDGE THAT PLENA GLOBAL, ITS EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS SHALL NOT BE LIABLE FOR USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
8. INDEMNITY
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS PLENA GLOBAL, ITS EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, JUDGMENTS, LOSSES, LIABILITIES, COSTS OR DEBT, ATTORNEY'S FEES AND OTHER EXPENSES ARISING FROM: (I) YOUR USE OF AND ACCESS TO THE WEBSITE; (II) YOUR VIOLATION OF ANY THIRD PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, OR PRIVACY RIGHT; OR (III) ANY CLAIM THAT YOU DID NOT HAVE THE RIGHT TO PROVIDE ANY USER CONTENT OR THAT YOUR USER CONTENT CAUSED DAMAGE TO A THIRD PARTY. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TERMS AND YOUR USE OF THE WEBSITE. IN SUCH A CASE, PLENA GLOBAL WILL PROVIDE YOU WITH WRITTEN NOTICE OF SUCH CLAIM, SUIT OR ACTION.

9. Code of Conduct

a. You may not use the Website for any illegal or unauthorized purpose. In addition to the laws of the Province of British Columbia, Canada, you also agree to comply with all local laws that apply to your use of the Website.

b. You may not use the Website in any manner which could disable, overburden, damage, or impair the Website, Plena Global’s servers or computer network, or interfere with any other party's use and enjoyment of the Website.

c. You agree that you are responsible for your own conduct and communications while using the Website and for any consequences of that use. By way of example, and not as a limitation, you agree that when using the Website, you will not:

• post or upload any inappropriate, promotional, defamatory, destructive, obscene, or unlawful content;

• defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

• post or upload any User Content that infringes any patent, trademark, copyright, trade secret or other intellectual property right of any party;



• impersonate another person, or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of any content;

• use the Website in connection with surveys, contests, junk email, spamming or any duplicative messages (commercial or otherwise);

• use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Website to collect information about other users or domain names;

• upload files that contain bugs, viruses, trojan horses, worms, or any other similar software or programs that may damage the operation of the computer or property of another; or

• submit User Content that falsely expresses or implies that such User Content is sponsored or endorsed by any party where it is not sponsored or endorsed by such party.

d. While Plena Global prohibits such conduct and User Content in connection with the Website, you understand and agree that nonetheless you may be exposed to such conduct or User Content and that you use the Website at your own risk.

e. Plena Global reserves the right to monitor use of this Website to determine compliance with these Terms. Although Plena Global does not read, review, vet or otherwise assess User Content in advance of its posting, Plena Global reserves the right to remove any User Content and/or terminate your Plena Global User Account without notice for breach or for any other reason.
10. Miscellaneous
You affirm that you are either more than 18 years of age, or possess parental or guardian consent to agree to these Terms and access and use the Website, and are otherwise fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.

These Terms will be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without giving effect to its conflict of laws provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in the Province of British Columbia, Canada. The Website is physically maintained and operated by Plena Global from the Province of British Columbia.

You may not assign these Terms or assign any rights or delegate any obligations under these Terms, in whole or in part, whether voluntarily or by operation of law, without our prior written consent.

These Terms constitute the entire agreement between you and Plena Global with respect to the subject matter and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms to be unenforceable, the remaining provisions of the Terms will continue in full force and effect.

Cookie Policy

Like many companies, Plena Global Holdings Inc. and its subsidiaries and affiliates (collectively “Plena Global”, “We” or “Our”) use "cookies" on our websites to improve the user experience.

Cookies are small text files that are placed on your computer or device when you access certain websites. They are widely used to make websites work more efficiently, and to provide information to the owners of the sites. Cookies enable the collection and storage of information such as your domain name, your internet service provider, your operating system, the date and time of access, the pages you visit or the types of searches you performed. This helps with navigation between pages, makes the website work as expected, enables your settings to be saved during and between visits and may improve the speed of the website.

We use Google Analytics on this website. Google Analytics is a web analytics service provided by Google Inc. Google Analytics uses cookies and similar technologies to collect information about the use of the website, including the IP (internet protocol) addresses of website visitors’ computers or devices. That information is transmitted to Google and stored on servers controlled by Google or its wholly owned subsidiaries. Google uses the information to compile aggregated statistics about the use of the website, which we consult to help us to improve it. Google may transfer the information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Cookies may also be deployed on behalf of Plena Global by partners who provide services on our websites in accordance with our Privacy Policy.

The data generated through the use of cookies on Plena Global’s websites can be used for various purposes including the following:

Essential: cookies that are essential in order to enable you to move around our websites and use its features.

Performance: cookies which measure how often you visit our sites and how you use them.

Functionality: cookies that are used to recognize you and remember your preference or settings when you return to our site.

In some instances, we may also include web beacons (also known as page tags or tracking pixels) and other technologies in our online services or newsletters. A web beacon is a graphic on a website or in a newsletter which is used to understand whether emails are opened or links in the emails are clicked.

By accessing and using this website, you agree to our use of cookies as described in this Cookie Policy.

How to control and deactivate cookies: most browsers are set so that they automatically accept cookies. You may, however, deactivate the storage of cookies by adjusting your browser settings to stop it from accepting cookies or to notify you as soon as cookies are set. You can visit www.allaboutcookies.org, which contains information on how to deactivate cookies on a variety of browsers. If you choose to refuse cookies, you may not be able to use the full functionality of the website.

This Cookie Policy may be updated from time to time. Please check this website periodically for the latest version.

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  1-800-601-5627

Copyright © 2019 Plena Global Holdings Inc. All rights reserved.